During this unprecedented time, Shine Solar is committed to reducing the risk of COVID-19 while still enabling homeowners the opportunity to obtain solar panels and energy efficiency needs. We’ve also put in place new procedures allowing homeowners to safely purchase and install solar or HVAC systems when needed. We intended to protect our customers and employees by adopting strict health and safety protocols based on CDC guidelines, while continuing to provide the services so many will need during the crisis.
Our Personal Responsibilities, In Customers’ Homes and the Office
"No Contact" Consultations
Shine Solar has made it easy and safe to consult with us about Solar + Home Battery as well as HVAC and Energy Efficiency services. To successfully interact with and solve issues for homeowners, we are conducting any business interaction via phone, email, Facetime, video conferencing, etc. And if you need help to set up a virtual meeting, we’re more than happy to assist. When necessary, on-site consultation will be conducted outside with 6’ distancing if required. If it is essential to enter the home, our Shine representatives will wear masks, shoe booties and latex gloves. And for customer convenience, we’re using DocuSign electronic signatures when needed.
Responsible Office Operations
- Many of our staff members have successfully set up operations at home however, a few key people are left in our main facility. While in the office, we hold group meetings of 10 people or less while ensuring 6-foot distance between team members.
- No hand-shaking and other contact greetings.
- Frequent hand washing and workstations sanitizing required.
- Sanitizing Stations set up in every department.
- Bathrooms and kitchen/break area are disinfected daily.
Commuting to and From Jobsites
- Whenever possible, only one person per company vehicle at all times. This includes to and from home and to and from jobsites.
- Vehicles are disinfected daily including seats, steering wheel, gear shift, instrument panels, door handles inside and out. Aerosol sanitizers are used inside closed cabs.
Supervisors/crew leads are responsible for ensuring all employees are healthy and able to enter the warehouse or jobsite. Sick employees will leave the premises immediately and return home. If anyone is asked to leave they will not return to work until 24-hours after they are free from fever without the use of fever-reducing medication. Supervisors/crew leads are asking the following questions daily to assess the safety and health of their team per CDC guidelines.
- Have you, or anyone in your family/household, been in contact with a person that is in the process of being tested for COVID-19?
- Have you, or anyone in your family/household traveled outside California within the last two weeks?
- Have you been medically directed to self-quarantine due to possible exposure to COVID-19?
- Are you having trouble breathing or have you had flu-like symptoms within the past 48 hours, including: fever, cough, shortness of breath, sore throat, runny/stuffy nose, body aches, chills, or fatigue?
In addition, if the homeowner or any family member is sick with any of the same symptoms listed above except for medical emergencies such as electricity needed to power a critical medical device, we will not perform work at that residence.
While at residences, we’re also following these procedures:
- Solar Teams will create a specific work area cordoned off with yellow safety tape.
- Specific locations & practices for daily trash collection such as: paper, hand towels, food containers, etc.
- All reusable PPE (Personal Protection Equipment) sanitized per manufacturer’s recommendation prior to each use.
- Used PPE disposed of properly. Use of reusable and disposable gloves when required. Proper disposal when no longer serviceable.
- All jobsite employees are required to clean their hands often. Washing hands with soap and water is preferred and should be performed for at least 20 seconds.
- Proper cleaning and disinfecting of reusable supplies and equipment.
- No communal food permitted.
- No common water coolers. All personnel will bring water in bottles or personal containers.
- Trailers completely disinfected at end of one job and the start of the next.
Engaging with Homeowners
All interaction with homeowners will be conducted outside with the safe distancing recommendation of at least 6’. If entrance to a home is required, our employees are safely attired in shoe booties, disposable gloves and a construction grade mask.
- We will not accept any food/drink or other items from homeowners.
- We will never use homeowners’ bathroom facilities.
- We will respectfully decline to shake hands.
- If you or a family member are sick, we will reschedule a time to complete our work. An exception will be made if a member of your household requires electricity or some other service to support a critical medical situation.
We look forward to serving our Community members, friends and neighbors, safely and responsibly.
If you have any questions or concerns about the items listed above, please contact our Customer Care Team at 844.807.4463
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